Shipping and Returns
Shipping is a flat rate charge of $10.00 Australia wide. FREE for orders over $50. Standard shipping within Australia takes approximately 3-5 business days.
When will I receive my order?
All care is taken so that when an order is placed we will dispatch as soon as possible.
Orders are dispatched on Monday, Wednesday & Friday every week.
Please allow 1-5 business days for delivery within Australia.
Can I track my order?
Once you have placed your order through this site, you will receive a confirmation email with information about your purchase and an order number.
You will benotified by Australia post when your order has been dispatched, along with your tracking number. Once dispatched your order can be
tracked via https//auspost.com/track/
If no one is home Australia Post will leave it in a safe location or leave a calling card where you can collect your items from the Post Office. Belle Lumiere
Australia does not accept responsibility if your items are stolen when left by Australia Post when you are not home.
What is your returns policy?
Belle Lumiere Australia would like you to be satisfied with your purchase. To return or exchange your online purchase or for any other order
discrepancy, please contact us via the contacts form within 7 days of invoice date.
Please note that all return shipping costs are the responsibility of the buyer. We are unable to refund the freight charges.
Please return all items in the original packaging and in the exact condition as received. If any item is not received in the exact condition as dispatched,
a refund or exchange will not be offered. Any damage incurred during transit to Belle lumiere Australia is the responsibility of the sender and any
damaged items will not be refunded or exchanged.Belle Lumiere Australia is not responsible for customer returns that are not received.
No return or exchange on sale items. Refunds and exchanges are generally processed within 48 hours of receipt.
Belle Lumiere Australia only accepts returns purchased from bellelumiereaustralia.com.au on-line store. If you have purchased a product from
another retailer please contact that retailer directly.Please ensure you have made your selection carefully. It is important to note we do not exchange
or refund on ‘change of mind.
What if the items I receive are damaged in shipping?
If your package was damaged in shipment, please contact us via the contact form on this website. Please note we may require photos of the
You can return your damaged product and we can replace it for you free of charge.